FAQ - Flight Delay Compensation Guru
Who are Compensation Guru?

Compensation Guru was established in the UK in 2015, created to provide passengers with the best possible advice and service toward obtaining their rightful compensation where their flight has been delayed, cancelled or overbooked. Using the latest technologies, detailed knowledge of the law and extensive experience with claims processing, our staff and solicitors ensure we give you the best chance against the airlines.

How does Flight Compensation Guru work?

Compensation Guru checks your flight details against the detailed and historic flight information from the databases of all the relevant and necessary sources such as those of the various aviation authorities and meteorological stations thus enabling us to identify as rapidly as possible whether or not your flight qualifies for compensation the airlines are now obliged to pay by law.

Once we verify your claim meets our criteria for approval, we work quickly to process the claim with the airline, and reclaim your money.

If the claim is successful, the airline will pay us your full compensation amount, which we will then transfer to you, minus our 25% fee.

How much money I should be awarded for my flight delay claim?

Compensation potentially owed to you is based upon your circumstances, and the distance of your flight. Please view the price guide tables on these pages for more information:

Remember, at any point you can get in touch with our support team via email to answer any questions you may have.

Is there a time limit for flight delay claims?

Yes – 6 years. So any flight you took within the last 6 years could be a valid claim provided it meets the compensation criteria.

How long will my flight delay claim take?

Once your instructions are received by us we aim to issue a letter of claim to the offending airline within 48 hours after which we allow 30 days for a response to be returned to us.

We pride ourselves that our letters of claim usually provoke an early positive response from the airlines, resulting in an early settlement thereafter.

However, while some claims have settled within a matter of weeks, it has been known for claims to take several years. This is because some claims are thoroughly defended by the airlines in court and the court system is subject to appeals which can take a very long time.

If your airline defends your claim which Compensation Guru deems to be eligible for compensation we will, in the first instance, refer it to the relevant Aviation Authority who will take an impartial look at your claim and give an opinion. If it deems that compensation ought to be paid by the airline it will tell the airline that this is its view and the reasons it has come to such. Although the relevant Aviation Authority cannot enforce an airline to pay, the airline would generally do so for fear of fines being imposed against it.

If the relevant Aviation Authority gives its opinion in your favour and the offending airline does not follow through with an offer of compensation, we will likely pursue the matter in court. Should we decide that we do not want to pursue the matter on your behalf at this point, and you do, we will recommend a third party, specialist solicitor to you who you can choose to instruct on your behalf.

If we do issue proceedings, subject to your consent, then this will not result in any cost to yourself and the matter will be conducted on a no win/no fee basis.

 

How much will this cost me?

This is a no-win, no-fee service.

Our fee is 25% of the compensation paid to you, if you win. The airline will pay us your compensation, and we will transfer that compensation to you, minus our 25% fee. Total compensation paid by the airline is between €250-600 based upon your circumstances, and the distance of your flight. Please view the price guide tables on these pages for more information:

Remember, at any point you can get in touch with our support team via email to answer any questions you may have.

Can I claim for flight delays myself?

Yes. However, there are several downsides to claiming yourself.

  1. You may not get the full amount you are entitled to.
    • Airlines often try to avoid paying using whatever means they can. Sometimes this involves needless delays involving correspondence, hoping you will give up.  Other times they have been guilty of offering less compensation than individuals are entitled to, or even offering vouchers as a substitute to real financial compensation in Euros.
  2. Time investment
    • The claims process can be a lengthy and tedious one, at times requiring legal knowledge. Processing a claim yourself will be an involved process. Compensation Guru can handle all of this for you, for a small fee. It’s up to you – what is more important – your time, or your money?
How do I know if my flight claim qualifies?

You are entitled when:

  1. An EU airline takes off and lands within the EU
  2. A non EU airline starts its journey within the EU
  3. You are more than 3 hours late when you reach your FINAL destination
  4. Your late arrival is NOT an exceptional circumstance within the current law….eg. strike action

More details can be found on these pages:

Remember, at any point you can get in touch with our support team via email to answer any questions you may have.

What does Compensation Guru do that I couldn't do myself?

Our lawyers have experience dealing with claims and have access to databases covering flight details, weather information, legal information, and can ensure your claim is taken seriously and processed without delay.

You can claim yourself, however there are several downsides to to this.

  1. You may not get the full amount you are entitled to.
    • Airlines often try to avoid paying using whatever means they can. Sometimes this involves needless delays involving correspondence, hoping you will give up.  Other times they have been guilty of offering less compensation than individuals are entitled to, or even offering vouchers as a substitute to real financial compensation in Euros.
  2. Time investment
    • The claims process can be a lengthy and tedious one, at times requiring legal knowledge. Processing a claim yourself will be an involved process. Compensation Guru can handle all of this for you, for a small fee (25% of the compensation amount). It’s up to you – what is more important – your time, or your money?
How do I claim?

You need to know:

  1. The dates you flew on
  2. The airports you flew from / to
  3. The airline you flew with
  4. The flight number of your flight
  5. Your booking reference

Once you know that information, you can fill out our form here and we can get on with processing your claim.

Can I claim for other passengers on the flight too?

Yes. Just fill out our flight check form here, and when it asks you if you traveled with other passengers, click ‘yes’ and fill in their details too.

Can I claim for flights that were delayed in the past?

Yes. Anything up to 6 years ago.

Can I check my flight delay claim for free?

Yes. Please use our flight check form here. Ours is a no-win, no-fee service.

What happens after I submit my flight delay claim with Compensation Guru?

The full claim process is as follows:

  1. You submit your details using our flight claim check form here
  2. We assess your claim, and we will then contact the airline and begin proceedings
    1. If we need more details from you at this point, we will contact you via email and ask for them
  3. If the airline attempts to reject your claim, we have a variety of avenues to pursue your claim including contacting the CAA (Civil Aviation Authority), or initiating court proceedings.
  4. Once we win the case, and the airline agrees to pay the full compensation amount, the airline will pay us, and we will transfer the amount to you, minus our 25% fee

During the whole process we are always available to answer any questions you may have. You can respond to the email we send you when you initially submit your claim, or contact us here.

How do I find out the status of my flight delay compensation claim?

You can reply to the email you receive from us when you submit your claim using the flight claim check form, or contact us here.

How long will my claim take to process?

We advise that claims usually take around 2-3 months to process and receive payment.

How do I pay you / receive payment?

If we win your case, we will contact you and ask for your account details.

We will then transfer your compensation to you, minus our 25% fee.

What do I do if the airline contacts me directly about my claim?

You should contact us immediately and forward us any information they send you. In the event of this, it is likely the airline will attempt to offer you a reduced form of compensation, like flight vouchers, but you are entitled to be paid the full compensation amount in Euros or Sterling.

What happens if I / you lose the case?

This is a no-win, no-fee service. If you lose the case, that is the end of the process, and no fees will be charged.