Monarch was the airline involved in a flight cancellation and delay in excess of one-and-a-half DAYS earlier this week. The flight was from Tenerife to Birmingham, with over two hundred passengers returning home from their all inclusive holidays in the sun.
In a real life comedy of errors, wheelchair bound holiday makers were carted off the plane after having been initially prioritised, luggage was loaded only to be unloaded, holiday makers had to re-register at the hotels from which they had just checked out of, there was a two hour wait outside in the baking sun for the coach to collect passengers to get back to the airport the following morning, and no complimentary beverages were provided once the flight was finally airborne.
Blessing or curse, many passengers missed a full day’s work, and compensation was limited to 6 Euros for refreshments, a meal and a night’s hotel accommodation.
The cause of the cancellation – a hydraulic leak – is a technical fault, which should entitle passengers to compensation under EU Regulation 261/2004.
In this case, The Guru believes Monarch ought to have automatically compensated its inconvenienced passengers but it appears not to have done so.
The Guru would certainly back ourselves to retrieve compensation for such a fiasco.
If you’ve been affected by this, or by something similar in the past 6 years, you know who to contact.